Orders placed before 5pm on any working day will be dispatched within 2 working days subject to product availability – at certain times of the year, this may be slightly longer. Orders placed after 5pm, or during a weekend will go into the next working day. We do however aim to get your order sent out the day following your order.
Free Postage Option
Royal Mail Free Delivery is available to UK Mainland Address's on orders of goods over £50.00, you can choose this option by selecting it from the postage options when checking out. If selecting this option your order will ship Royal Mail 48 standard post. If you place an order for over £50.00 and would like to use one of our other postage options, you can do this by selecting your desired postage option when checking out.
This includes goods only and not workshops or a combination of workshops and goods.
Collecting Your Order
We do now have an option to pick your order up from our studio. Just select the 'Collect from shop' option in the delivery options and write in the comments box when you will be able to pick it up (During the shop opening times)
Saturday & Sunday collection only available when ordered before 3pm the previous Friday.
*Royal Mail 24 Tracked (UK) - £4.75 - (Approx arrival 1-2 days after shipping)
*Royal Mail 48 Tracked (UK) - £3.75 - (Approx arrival 2-3 days after shipping).
*Collect from shop - Free
*Digital Gift Card - Free
Please make sure that you enter the correct delivery address on your order as any claims for a missing parcel with the wrong address can not me made. For all orders that are returned to us my Royal Mail, full postage costs will have to be paid for again by the customer. This can happen when an order is left uncollected, a wrong address has been provided by the customer and the customer has rejected the delivery.
Our Returns Policy
We want you to feel confident about shopping with Art from the Heart. If you have a problem, or are unhappy with your purchase, we will try to put the matter right.
Under the United Kingdom's Distance Selling regulations, you have the right to cancel the contract for the purchase of any item within 14 days of delivery. You should be aware that once we begin the delivery process, you would not be able to cancel any contract for services carried out by us (e.g. postage and packing). As soon as we receive notice of your cancellation of the order, and the items have been returned to us in perfect condition in 14 days or less from the date of cancellation, we will refund the purchase price for that item/items. The refund doesn't include the return postage costs unless the product is deemed faulty by ourselves.
If you want to return an item/items, please re-package the goods securely and send them back to us. For your protection we recommend that you use a recorded delivery service for returns, as we will not accept responsibility for goods lost in transit. You need to contact us via email before returning items to us, as well as notifying us within 2 days of receiving your order if there is an item missing or damaged in your order.
If you are returning goods for reasons other than damage or defects, we will be happy to refund you for the returned items (excluding postage and packaging) providing they are returned within seven working days of receipt, in re-saleable condition and in their original packaging.
This does not affect your statutory rights.
Please note if returning a fountain pen, that if you have inked a fountain pen you will need to discuss with us whether we can accept this back, but it is normally subject to a £10 fee to cover cleaning the nib and feed.
Unfortunately personalised items are non refundable including fabric cut to order (by the half meter).
All colours are representative of each product, but may vary between individual monitor settings.
Pre Order Items
If you combine per order products with products that are in stock, your order will ship when all products are in stock - (1 shipment)
If you are in a rush for your items please place one order for the items that are in stock and a separate order for any pre order items.
All workshops are held at the Art from the Heart teaching studio, unless otherwise stated.
If you are unable to attend a workshop, please let us know at the earliest moment. We will endeavour to resell your place/s and issue you with a credit if we are able resell the place. If we are unable to resell your place we will be unable to offer a credit.