We ship in the UK and Isle of Man only
Orders placed before 5pm on any working day will be dispatched within 2 working days subject to product availability – at certain times of the year, this may be slightly longer. Orders placed after 5pm, or during a weekend will go into the next working day. We do however aim to get your order sent out the day following your order.
Our delivery charge is a flat rate regardless of the size of the parcel throughout the UK (including the Isle of Man and Scottish Highlands), Northern Ireland, and BFPO addresses. We cannot deliver to PO Box addresses. If using the RM24 or RM48 tracked postage option, you will receive an email and with your tracking details once your parcel has shipped. If you add your mobile number to the order you will also receive a text message with the tracking details and delivery options included. We ship out orders Monday to Friday.
We can not combine separate orders for you, unless you contact us by email and we confirm that we can do this for you. Orders that are already in the packing stage can not have any additional items added to the order.
Orders can be collected from our shop in Harrogate by selecting the 'Collect in Shop' option. Please only select this option if you will be collecting your order from our physical shop in Harrogate, Yorkshire. We will send you an order complete email once you order is ready to collect. Orders can be collected during the shop opening hours.
*Royal Mail 24 Tracked (UK) - £4.75 - (Approx arrival 1-2 days after shipping)
*Royal Mail 48 Tracked (UK) - £3.75 - (Approx arrival 2-3 days after shipping)
*Digital Gift Vouchers - Free
Royal Mail Free Delivery is available to UK Mainland Address's on orders of goods over £50.00, you can choose this option by selecting it from the postage options when checking out. If selecting this option your order will ship Royal Mail 48 standard post.
RM48 - £50.00+ Free
If you place an order for over £50.00 and would like to use one of our other postage options, you can do this by selecting your desired postage option when checking out which are discounted when ordering over £50.00 in goods
£50.00-£99.99 - RM24 Tracked - £3.50
£100.00+ RM24 Tracked - £2.00
£50-£99.99 - RM48 Tracked - £2.50
£100.00+ RM48 Tracked - Free
This includes goods only and not workshops or a combination of workshops and goods.
Please make sure that you have entered the correct shipping details. In the case of an incorrect address and the parcel being returned to us, you will be liable for the cost of the redelivery.
We want you to feel confident about shopping with Art from the Heart. If you have a problem, or are unhappy with your purchase, we will try to put the matter right.
Under the United Kingdom's Distance Selling regulations, you have the right to cancel the contract for the purchase of any item within 14 days of delivery. You should be aware that once we begin the delivery process, you would not be able to cancel any contract for services carried out by us (e.g. postage and packing). As soon as we receive notice of your cancellation of the order, and the items have been returned to us in perfect condition in 14 days or less from the date of cancellation, we will refund the purchase price for that item/items. The refund doesn't include the return postage costs unless the product is deemed faulty by ourselves.
If you want to return an item/items, please re-package the goods securely and send them back to us within seven working days of the item was delivered to you. For your protection we recommend that you use a recorded delivery service for returns, as we will not accept responsibility for goods lost in transit. You need to contact us via email before returning items to us, as well as notifying us within 2 days of receiving your order if there is an item missing or damaged in your order.
If you are returning goods for reasons other than damage or defects, we will be happy to refund you for the returned items (excluding postage and packaging) providing they are returned within seven working days of receipt, in re-saleable condition and in their original packaging.
This does not affect your statutory rights.
Refunds take 2 to 3 working days to be processed from ourselves.
All of our returns are handled by Royal Mail only
Unfortunately personalised items or items (material) cut to order are non refundable
Please note if returning a fountain pen, that if you have inked a fountain pen you will need to discuss with us whether we can accept this back, but it is normally subject to a £10 fee to cover cleaning the nib and feed.
All colours are representative of each product, but may vary between individual monitor settings.
If you combine per order products with products that are in stock, your order will ship when all products are in stock - (1 shipment)
If you are in a rush for your items please place one order for the items that are in stock and a separate order for any pre order items.
All pre order items will have an estimated arrival time and not a guaranteed delivery time(this can be altered by the manufacturer, that we can not control). This time is the time the items are expected to arrive to us, we then have to unpack, process, pick, pack, wrap and ship out your order.
Workshops
All workshops are held at the Art from the Heart teaching studio, unless otherwise stated.
If you are unable to attend a workshop, please let us know at the earliest moment. We will endeavour to resell your place/s and issue you with a credit if we are able resell the place. If we are unable to resell your place we will be unable to offer a credit.