Orders placed before 5pm on any working day will be despatched within 2 working days subject to product availability – at certain times of the year, this may be slightly longer. Orders placed after 5pm, or during a weekend will go into the next working day. We do however aim to get your order sent out the day following your order.
Our delivery charge is a flat rate regardless of the size of the parcel, and costs £3.99 (First Class Signed For) throughout the UK (including the Isle of Man and Scottish Highlands), Northern Ireland, and BFPO addresses. We cannot deliver to PO Box addresses. Deliveries will be made between 9am and 5pm Monday to Friday via Royal mail and will be sent First Class Signed for Mail. Free postage offers are for the UK mainland only (Meaning if they have to cross a body of water they are not UK mainland).
We do now have an option to pick your order up from our studio. Just select the collection option in the delivery option and write in the comments box when you will be able to pick it up (During the shop opening times)
Ordering from outside the EU - For dispatch to countries outside of the EU, VAT will not be charged. These packages may however be assessed for import or customs fees, depending on the laws of the particular countries. We have no control over these charges and cannot predict what they might be. Since customs policies vary widely from country to country, you may want to contact your local customs office for further information. All the import or custon fees will have to be paid for by yourself.
All orders from outside of the UK will be send via Royal Mial Tracked and Signed Service. You can see details of costs - HERE - We send all orders outside of the UK at actual cost price.
Our Returns Policy
We want you to feel confident about shopping with Art from the Heart. If you have a problem, or are unhappy with your purchase, we will try to put the matter right.
Under the United Kingdom's Distance Selling regulations, you have the right to cancel the contract for the purchase of any item within seven days of delivery. You should be aware that once we begin the delivery process, you would not be able to cancel any contract for services carried out by us (e.g. postage and packing). As soon as we receive notice of your cancellation of the order, and the items have been returned to us in perfect condition, we will refund the purchase price for that item/items. The refund doesn't include the return postage costs unless the product is deemed faulty by ourselves.
If you want to return an item/items, please re-package the goods securely and send them back to us within seven working days of the item was delivered to you. For your protection we recommend that you use a recorded delivery service for returns, as we will not accept responsibility for goods lost in transit. You need to contact us before sending anything back to us as well as notifiying us within 2 days of receiving your order if there is an item missing or damaged in your order.
If you are returning goods for reasons other than damage or defects, we will be happy to refund you for the returned items (excluding postage and packaging) providing they are returned within seven working days of receipt, in re-sellable condition and in their original packaging.
This does not affect your statutory rights.
All colours are representative of each product, but may vary between individual monitor settings.
Terms and Conditions
All workshops require full payment at the time of booking
Workshops are not refundable, but if cancelled 10 days before the class we transfer your money to another class *. We will always try to sell your place on if you are unable to attend any of the workshops. We reserve the right to cancel classes, but in such instances you will receive a full refund.
Unless specified all workshops are for adults only.
Tea and coffee is available at all workshops. Materials are always supplied unless specified.
When you come to the checkout and you are booking classes only please use the Class Bookings only option in the postage field.
Class photos are there to give you a feel of what will take place in the class. It is not an exact representative of what you will be doing in the class.
All workshops are taught at the Art from the Heart studio unless stated otherwise and workshops are for adults only (16yrs upwards).
*The class must be booked within 3 months of you canceling your class
*Workshops for guest tutors (Dina, Finnabair, France, Jim etc) are non refundable, however we will try to sell on your place. If we are able to sell your place we will offer a refund.